Giftease Academy
Learner FAQs
Find answers and get help with our learning management platform.
The Giftease Academy is our unique learning management system (LMS).
Giftease Academy offers a variety of online courses tailored to the diverse needs of charity professionals, simplifying the learning experience. Our intuitive platform enables organisations to register, enrol learners, and track their progress effortlessly.
For more details about our platform, watch the video below.
The Giftease Academy is primarily designed for charity professionals, including staff, volunteers, and trustees. Organisations can enrol multiple team members to enhance their understanding of Gift Aid and ensure compliance with relevant regulations.
However, many individuals also reach out to us for independent training—whether transitioning into a Gift Aid role, joining a charity for the first time, or improving skills for job opportunities. This can be arranged outside of an organisation’s auto sign-up process.
If you’re ready to proceed or have further questions, please contact us.
To get started with Giftease Academy:
Once enrolled, you will receive a welcome email with instructions on how to log in and start your first course. Follow the link in your email to access the platform.
If you’re a charity professional looking to register your organisation with Giftease Academy, please visit our Signup page.
Please check that you have entered your information and email correctly. Our system may take a few minutes to send your email, please check your spam and junk folders. If you still aren’t receiving our emails, please contact our support team for assistance.
If you have questions or need assistance, you can contact our support team. Our team is available to help you with course content, technical issues, or any other enquiries you might have.
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We recommend starting with the foundational courses, such as the Wellbeing series. These are courses that you can take under half an hour to help you navigate the Giftease Academy platform. From there, you can explore more advanced topics or specific modules relevant to your interests.
Course durations vary depending on the topic and depth of material. On average, most Giftease Academy courses take between 30 minutes to 1 hour to complete. You can progress at your own pace, pause and log off at any time and your progress will be saved. All of our courses have content broken up into smaller modules with ‘lessons’.
No prior knowledge is required! Start with ‘GA1 – Gift Aid Unlocked’ for a comprehensive foundation. It’s perfect for beginners and ensures learners understand and apply Gift Aid rules correctly.
Yes! The Giftease Academy platform is designed to allow you to learn at your own pace. You can start, pause, and resume courses as needed. There are no strict deadlines, and you can complete the material when it fits best into your schedule. We understand that charity professionals have busy schedules, so the platform is designed to accommodate flexible learning.
You can track your course progress directly on your learner dashboard. You’ll see your completion status for each course, along with any quizzes or assignments you’ve completed. This helps you stay on top of your learning goals.
Yes, you can revisit and retake any course at any time. All course materials remain accessible even after completion, so you can review content, refresh your knowledge, or revisit sections as needed.
Each course may include a quiz or exam at the end. You’ll find these in the course modules, and you can take them once you’ve completed the necessary lessons, instructions will be provided on how best to complete them and if there is a pass mark. You’ll receive instant feedback on your performance after each quiz.
Yes! Once you’ve completed a course, you’ll receive a certificate of completion certified by Giftease. This can be downloaded and saved for your records, and it may be used to demonstrate your new knowledge or professional development.
Yes, the Giftease Academy works on mobile, tablet, and desktop devices, allowing you to learn anywhere with an internet connection.
If you have questions or need assistance, you can contact our support team. Our team is available to help you with course content, technical issues, or any other enquiries you might have.
Contact Support
To update your personal details, simply log into your Giftease Academy account and navigate to your profile settings. You can edit your contact information, change your password, or update any other personal information associated with your account.
If you forget your Giftease Academy login credentials, you can reset your password by clicking the “Forgot Password” link on the login page. You will receive instructions to reset your password via email.
Yes, we offer comprehensive support to both organisations and learners. If you encounter any technical issues or have questions about course material, our dedicated support team is here to help.
Contact Support