Giftease Academy

Find answers and get help with our learning management platform.

About Giftease Academy

What is the Giftease Academy?

The Giftease Academy is our unique learning management system (LMS).

Giftease Academy offers a variety of online courses tailored to the diverse needs of charity professionals, simplifying the learning experience. Our intuitive platform enables organisations to register, enrol learners, and track their progress effortlessly. 

For more details about our platform, watch the video below.

 

Find out more

Who can use the platform?

The Giftease Academy is primarily designed for charity professionals, including staff, volunteers, and trustees. Organisations can enrol multiple team members to enhance their understanding of Gift Aid and ensure compliance with relevant regulations. 

However, many individuals also reach out to us for independent training—whether transitioning into a Gift Aid role, joining a charity for the first time, or improving skills for job opportunities. This can be arranged outside of an organisation’s auto sign-up process. 

If you’re ready to proceed or have further questions, please contact us.

 


Sign up & Account Creation

How do I sign up?

To get started with Giftease Academy: 

  1. You can be enrolled by your organisation’s administrator. 
  2. Alternatively, individual learners can contact us to be enrolled. 

Once enrolled, you will receive a welcome email with instructions on how to log in and start your first course. Follow the link in your email to access the platform. 

If you’re a charity professional looking to register your organisation with Giftease Academy, please visit our Signup page.

 

I never received my registration email?

Please check that you have entered your information and email correctly. Our system may take a few minutes to send your email, please check your spam and junk folders. If you still aren’t receiving our emails, please contact our support team for assistance.

 

What if I have other questions?

If you have questions or need assistance, you can contact our support team. Our team is available to help you with course content, technical issues, or any other enquiries you might have.

Contact Support

 


Our courses

What courses should I take first?

We recommend starting with the foundational courses, such as the Wellbeing series. These are courses that you can take under half an hour to help you navigate the Giftease Academy platform. From there, you can explore more advanced topics or specific modules relevant to your interests.

 

How long do the courses take to complete?

Course durations vary depending on the topic and depth of material. On average, most Giftease Academy courses take between 30 minutes to 1 hour to complete. You can progress at your own pace, pause and log off at any time and your progress will be saved. All of our courses have content broken up into smaller modules with ‘lessons’.

 

Do I need any prior knowledge to start the courses?

No prior knowledge is required! Start with ‘GA1 – Gift Aid Unlocked’ for a comprehensive foundation. It’s perfect for beginners and ensures learners understand and apply Gift Aid rules correctly.

 

Can I complete the courses at my own pace?

Yes! The Giftease Academy platform is designed to allow you to learn at your own pace. You can start, pause, and resume courses as needed. There are no strict deadlines, and you can complete the material when it fits best into your schedule. We understand that charity professionals have busy schedules, so the platform is designed to accommodate flexible learning.

 

How do I track my progress?

You can track your course progress directly on your learner dashboard. You’ll see your completion status for each course, along with any quizzes or assignments you’ve completed. This helps you stay on top of your learning goals.

 

Can I retake a course or review materials after completing it?

Yes, you can revisit and retake any course at any time. All course materials remain accessible even after completion, so you can review content, refresh your knowledge, or revisit sections as needed.

 

How do I take a quiz or exam on the platform?

Each course may include a quiz or exam at the end. You’ll find these in the course modules, and you can take them once you’ve completed the necessary lessons, instructions will be provided on how best to complete them and if there is a pass mark. You’ll receive instant feedback on your performance after each quiz.

 

Will I receive a certificate upon completion of a course?

Yes! Once you’ve completed a course, you’ll receive a certificate of completion certified by Giftease. This can be downloaded and saved for your records, and it may be used to demonstrate your new knowledge or professional development.

 

Can I access the platform on mobile or tablet?

Yes, the Giftease Academy works on mobile, tablet, and desktop devices, allowing you to learn anywhere with an internet connection. 

 

What if I have questions or need help during a course?

If you have questions or need assistance, you can contact our support team. Our team is available to help you with course content, technical issues, or any other enquiries you might have.

Contact Support

 


Account management & support

How do I update my personal details or account information?

To update your personal details, simply log into your Giftease Academy account and navigate to your profile settings. You can edit your contact information, change your password, or update any other personal information associated with your account.

 

What happens if I forget my login details?

If you forget your Giftease Academy login credentials, you can reset your password by clicking the “Forgot Password” link on the login page. You will receive instructions to reset your password via email.

 

Is there ongoing support available for learners?

Yes, we offer comprehensive support to both organisations and learners. If you encounter any technical issues or have questions about course material, our dedicated support team is here to help.

Contact Support

Still need help?

Contact our team
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