Open the hub and your income is already sorted: claimed, to claim, repairable, liable, and can’t be claimed. Each band is measured over a qualifying period you can see, with the tax period you are currently in counting down on screen — so nothing quietly ages out while a spreadsheet is being reconciled.
Repairable is the band worth staring at. These are donations that cannot be claimed as they stand, but could be if the data behind them were fixed — a declaration that lapsed before the gift arrived, an address that no longer matches, a supporter record missing a field HMRC needs. The hub tells you which ones and why. Actions is where somebody fixes them.
This is the Gift Aid system HMRC-registered charities have been waiting seven years for: one place where the declaration, the rule that judged the donation, the claim it went out on and HMRC’s answer all sit on the same record.
Pick a date range and the hub assembles the claim for you: every donation that qualifies under your rules, grouped by tax year, in seconds. Draft as many as you like — nothing is committed until you send it, so you can fix data, rerun, and compare the two.
Before anything leaves, you see what was left out and why, down to the individual donation line. Open a line to reach the supporter, the declaration behind them and the rule that made the call. This is the pre-submission audit that used to mean a week of sampling and a lot of trust.
The claim is validated locally against the current HMRC schema, then filed over HMRC’s own interface. A receipt ID comes back on the screen you filed from, and the claim stays in your history where it can be reopened, inspected line by line, or exported.
Rejects and queries return line by line, with the reason code written in English and a fix suggested — bad NI number, missing address, declaration expired at the time of the gift. One click sends the line to Actions with the fix scaffolded and an owner against it.
Claimed, to claim, repairable, liable, can’t be claimed. Every donation you hold sits in exactly one of them, against a qualifying period, with the current tax period counting down. You can see what each band is worth before you commit to anything, and open a claim to read the donation lines inside it.
Some donations fail on the data, not on the giving. Sweep back across the years you can still claim and the hub returns every donation that was claimable and never claimed, with the reason it was missed. Push the list into Actions and it becomes work with an owner and a closure reason, rather than a report nobody opens.
Every supporter’s declaration state on one screen — active, lapsed, never declared, revoked, superseded — each with its full timeline: the channel it arrived on, the wording used, who keyed it, when HMRC first saw it. The rules that judge them ship with the HMRC defaults and take your own overrides as toggles, so “this product is never claimable” is a setting, not a release.
Gift Aid rarely expires with a warning. It expires because a period ended while the data behind a few hundred donations was still being tidied.
Every flag the hub raises becomes a named piece of work with an owner, a state and a reason it was closed. This is where repairable income turns into claimed income.
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The supporter behind every declaration — giving history, declaration state, household links and compliance in one glance, on the same record the claim was built from.
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Declaration images, letters, emails and receipts filed against the supporter they belong to, so the evidence for a claim is one click from the claim line.
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Ask in plain English what your Gift Aid did last year and get the answer with the working behind it — from the same governed model the hub claims on, so it cannot disagree with your dashboard.
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